Request to troubleshoot a loud noise heard as garage door dropped. Spring does not appear to be broken.
Usually, a loud noise heard while seeing a garage door slam down indicates that the spring has broken. This instance, however, was an exception as the garage door cables were found to be the source of the problem. One cable was broken and the second cable was extremely frayed and bound to break in the near future as well. Hence both cables were replaced, looped into the drums, and set at the proper length for lifting and lowering the garage door safely.
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* $29 service call - deducted from the service
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