The garage door opener was making weird noises that suggested something was wrong with the motor.
We started by disconnecting the opener from the garage door and then examining the rail and external parts of the drive system. Upon moving on to inspect the parts inside the casing, we found that the opener motor gear did, in fact, break. Luckily, we brought along spare parts with us (as we always do) and replaced it on the spot. That fixed the noise problem and now the door moved faster too.
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* $29 service call - deducted from the service
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