Found out the garage door opener motor makes weird noises and can barely move the door.
After opening the opener to inspect the motor, we quickly discovered that the main drive gear broke. Replacing it on the spot allowed us to solve the problem quickly. We proceeded to then test the garage door opener for various subsequent issues that can occur due to such a motor problem. Luckily, none were present, so the job was done.
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* $29 service call - deducted from the service
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